Omnichannel
One agent, every channel
Web chat, SMS, Instagram DM, email and voice. The client picks the channel, the agent follows.
IAatendeAgents as a Service
Serves. Sells.
Never sleeps.
IAatende puts a team of AI agents to work for you. It fits a company, a solo operator and anyone who runs the whole show alone. The agents answer your client where he wrote from, find out what he needs, send the quote and book the job. You show up to do the work.
Answers onWeb chatSMSInstagramEmailVoice
Your client data stays yours. TLS 1.3 and AES-256 encryption, compliant with TCPA, CCPA and LGPD. Nothing is sold and nothing trains a model.
What a receptionist costs
Human, per month
$5,005
IAatende Essential
$99
62% of calls to small businesses go unanswered. Every one of them is a client calling your competitor next.
9 secondsThat is how long IAatende takes to answer the first message, day or night.
18 agentsOne team split across admin, sales, marketing and operations. Every agent carries one financial KPI.
Your client writes "preciso de um estimate para minha house no weekend" and the agent answers in the same breath, without stalling and without asking him to repeat it.
02 · How it works
Not software. Execution.
We do not hand you tools. We hand you agents that do the work: answering, qualifying, booking and closing.
Code-switching
Understands mixed language
Portuguese, English and Spanish in the same sentence. Cultural fluency, not translation.
Measurable
One KPI per agent
Retention, conversion, ticket size. Every agent has a number you can check.
Secure
Your data is yours
Encrypted in transit and at rest. Never sold, never shared, never used to train a model.
Human fallback
A person when it matters
When the AI cannot answer, the conversation lands with you, summarised. The client never sees the handoff.
48 hours
Live in two days
You connect the channels, share how your business works, and the agents are answering within 48 hours.
03 · The team
Your AI team
The six agents that go live on day one. The full team of eighteen, with its four departments, is one click away on the org chart.
Lyra
Sales · Reception
Picks up every message on web chat, SMS, Instagram and email. First answer in nine seconds, any hour.
KPI: Leads captured · First reply time
Rian
Sales · Closing
Qualifies the lead, sends the quote and follows up until you get a yes or a no. Nothing goes cold in the inbox.
KPI: Lead to quote · Time to close
Zoe
Operations · Booking
Google Calendar and Calendly. Books, confirms and reminds the day before. No-shows drop 40% in the first month.
KPI: No-show rate · 24h confirmation
Lex
Admin · Compliance
Keeps every SMS campaign inside TCPA opt-in, logs consent and handles deletion requests under CCPA and LGPD.
KPI: Zero compliance notices
Aura
Marketing · Reputation
Watches and answers your Google reviews. The star rating is what decides who gets called first in your zip code.
KPI: Star rating · Reviews per month
Vox
Sales · Voice
Answers the phone with a natural voice, under three seconds of latency. Your client hears a person, not a menu.
KPI: Call resolution · CSAT
Above all of them sits Atlas, the orchestrator. It decides who answers, chases the deadline and reports back to you. No agent talks to a client on its own.
See the org chart04 · How the operation is organised
The company that runs itself
One orchestrator, four departments, eighteen agents. Click Atlas to talk to the operation. Click a department to see what it does.
05 · Built for your industry
Specific playbooks for each vertical. Not generic automation.
House cleaning
No-shows. Auto-quotes by rooms and zip code.
Landscaping
Lead response speed. Seasonal campaigns automated.
Construction and painting
Cost reduction versus a human receptionist. Bilingual triage.
Immigration law
Faster case screening. The agent qualifies before the lawyer meets the client.
Beauty and aesthetics
Bookings while you sleep. Reminders and loyalty follow-up.
Clinics
No-shows. Pre-screening automated, patients confirm the day before.
06 · Pricing
One price. Everything included.
Setup and activation included. Billed annually, 12 months upfront on the card. Cancel anytime, no penalty.
Essential
$99
per month · billed annually
Web chat and messaging. For businesses serving clients who speak Portuguese and Spanish.
- Web chat widget
- Messaging channel of your choice
- Portuguese, Spanish and English
- 500 conversations per month
- 2 agents: reception and sales
- Setup included
- Direct support in English, Spanish or Portuguese
AdvancedMost popular
$199
per month · billed annually
Adds SMS for the US market, scheduling and social DMs.
- Everything in Essential
- SMS for the US market, in English
- Instagram and Facebook DMs
- Scheduling agent
- 2,000 conversations per month
- 4 AI agents
- Priority onboarding and support in all three languages
Enterprise
$399
per month · billed annually
The whole operation automated. Every agent, every channel, no cap on conversations.
- Everything in Advanced
- All 18 agents, across the four departments
- All channels, with 350 voice minutes a month
- Unlimited conversations
- Reputation, estimates and collections
- Dedicated onboarding by industry
- Direct line to the founder
Voice, billed separately
Voice carries real cost: phone minutes, synthesis and latency. So we keep it transparent, you pay for what you use. Works with any plan, and Enterprise already includes the first 350 minutes.
Natural voiceUnder 3 seconds of latencyAny plan
$0.19per minute, pay as you go · 300-minute pack for $49, which is $0.16 a minuteAdd voice
07 · FAQ
Questions
Do I need technical knowledge to set up IAatende?
No. Setup is handled entirely by the IAatende team. You connect your channels, share information about your business, and within 48 hours your agents are live. No coding.
Does it really understand Portuguese and English mixed together?
Yes. That is the core differentiator. The agent understands "preciso de um estimate para minha house no weekend" or "aceita Zelle?" without hesitation.
What happens when the AI cannot answer?
The human fallback agent escalates the conversation to you or a team member with a full summary. You take over. The client never knows there was a handoff.
Is there a contract? Can I cancel at any time?
No lock-in. Cancel anytime, no penalty. The first cycle is billed annually, 12 months upfront by credit card, and already includes full setup and activation.
Who owns the data?
You. IAatende never sells, shares or monetises conversation data. Encrypted in transit (TLS 1.3) and at rest (AES-256). SMS campaigns follow TCPA opt-in rules. CCPA and LGPD compliant, deletion on request.